Rule: 1. Check stock list before place order. And remark "Hold if no stock" if you do not want any replacement. Otherwise we will change it to other lens if it's out of stock. 

Rule: 2. You will be disqualified to be Candy reseller if you are unable to hit the minimum sales for more than 3 months. You may also be disqualified if you are claimed to be rude or disobey reselling rules. Candy holds the final decision of agent disqualification.  

Rules: 3. Buyer/Reseller should bear the postage fee for any replacement of lens and it should be informed within 3days after receiving the parcel. Replacement will not be made for lens which is damaged or stained or lost during postal period.   

Rule: 4. Should there be any issues regarding to Parcel Posting Status, Buyer/Reseller shall contact the related Courier Company to check the status. 

Rules: 5. You are required to read this article from FDA regarding to cosmetic lenses. > CLICK HERE for more lens Info by FDA <  You are required to read the instruction for using contact lens as provided on Candy website and pass the knowledge to your customer. You shall educate your customer to remove the lens right away & consult the Eye Care Practitioner if it causes discomfort to the eye.

Rules: 6. Tracking number will take 1-2 days to update. Please check website for the update.  

---subject to change without prior notice---

Please take note that,  

Stock list is for you to refer generally. Our team updates the stock list daily by deducting each order piece by piece. It is not an easy job. Please allow a little space for human error.

Meanwhile, there is another situation where by other people may have placed the same order at the same day as you do. Sometimes unfortunately, the last pair is taken by other customer and it becomes out of stock when it is your turn. Hence, put a remark that "hold order if no stock" if you do not want us to exchange to other lenses. 

Candy team truly hope that you will appreciate our effort in providing a better platform for your online business.